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Filter irrelevant tags out of Analytics' tag tables

The tag report shows either all tags on the filtered conversations, or only the tags used in the filter. Customer would like to define a list of tags that they filter out of the table
5 months ago in Analytics - Breakdown - Tags / Analytics - Widgets - Tables 0 Backlog

Workload report: add 'New workload' and 'Closed workload' metrics

No description provided
6 months ago in Metrics 0 Backlog

Workload report: add 'Moved to inbox' metric

No description provided
4 months ago in Metrics 0 Backlog

Split "Archived without reply" metric between inbound and outbound conversations

In order to differentiate between "conversations where customer did not reply to us " and "conversations where we did not reply to the customer"
about 2 years ago in Metrics - misc improvements 1 Backlog

Track calendar/shift/business hour in time metrics at all times

Instead of tracking only one timer we should track for all our timers: - Calendar hours (actual time that passes) - Business hours (time within business hours) - Shift hours (time when the teammate was shifted, which can be different from business...
about 3 years ago in Business Hours and time measure 0 Backlog