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Intercom Source Urls should be visible in Front

In Intercom, every message has a 'Source URL'. This is the page the use is currently on when they sent the message. This essentially tells you what they are asking about, when they open a live chat and ask a question. Front doesn't show this infor...
almost 2 years ago in Existing integrations / Intercom 1 Backlog

[Import] Add Elevio import for Knowledge Base

No description provided
almost 2 years ago in Knowledge Base 1 Backlog

Improve the WhatsApp free trial experience

As of today, customers need to contact their RM and ask about a free trial. There should be in-app visibility that lets the user know they can request a trial. Even better, they could initiate a free-trial, themselves.
almost 2 years ago in Existing integrations 0 Backlog

Adding date to downloaded Export Data files in Analytics

It would be great to have the date and time when CSV files were exported in the Analytics dashboard with a details section to see the filters that were used to reference instead of going through each one to find the appropriate file. As an example...
almost 2 years ago in Exports and API 0 Backlog

Filter parity between analytics UI and API "report" endpoint

We should have parity between the app and the API as much as possible: "Tag is not" filter Conversation status etc
over 3 years ago in Exports and API 0 Backlog

Conversation moved to a specific destination metric

Measuring "conversations moved *to* Tier 3" for instance.
over 3 years ago in Analytics - Conversation origin and journey / Insights 0 Backlog

Query metrics for a specific conversation

Both: In app (could be in a conversation's details) And through the API (directly in the response, without having to request an export)
over 3 years ago in Investigation features 0 Backlog

Textedly integration

No description provided
almost 2 years ago in Developer Platform 0 Backlog

Instagram channel - support "liking" a comment

No description provided
over 3 years ago in Partner Integrations 0 Backlog

CSAT: generic link with no limited number of uses

Create a link that can be shared easily in any email, or by chat, SMS, etc.
over 3 years ago in CSAT 0 Backlog