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CSAT

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Ability to customize thank you page once CSAT survey is completed

Rather than send an additional conversation to those contacts leaving a good review. Have the ability to customize the thank you page they see once they submit the response to promt them to leave a google review or even redirect them to the url to...
10 months ago in CSAT 0 Backlog

Measure CSAT survey efficiency

**Problem** Measure survey efficiency **example:** compare survey efficiency depending on the way the survey is presented for instance "How did we do today?" vs "How was your interaction with the Support team?"\)
over 2 years ago in CSAT 0 Backlog

CSAT: external CSAT integration

Integrate an external CSAT Could be done through an API allowing to fill in our CSAT surveys
about 3 years ago in CSAT 0 Backlog

CSAT: track number of survey sent

No description provided
about 3 years ago in CSAT 0 Backlog

CSAT - send CSAT survey to multiple contacts (mass action)

Ability to send a CSAT survey to several contacts through a mass action such as a sequence (separately) In order to measure customer satisfaction over customer base on a periodic basis such as each quarter.
over 2 years ago in CSAT 0 Backlog

csat: stars accessibility - alt text

No description provided
almost 3 years ago in CSAT 0 Backlog

Chat CSAT: allow to proactively leave feedback

No description provided
almost 3 years ago in CSAT / Live Chat 0 Backlog

Apply logic rules to CSAT in signatures - to prevent it appearing for certain domains

We currently use CSAT survey in our collegues signatures. However i want to prevent this from appearing when we email certain domains (for instance internally. Having the ability to apply logic to say "Only show CSAT score link when X tag is visib...
over 1 year ago in CSAT / Workflows 0 Backlog

CSAT: do not reopen conversations when feedback is sent

Ideally, this should be preventing reopening altogether, not just re-closing convos.
over 3 years ago in CSAT 0 Backlog

CSAT: shorten link

Shorter CSAT link
over 3 years ago in CSAT 0 Backlog