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CSAT

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CSAT - send CSAT survey to multiple contacts (mass action)

Ability to send a CSAT survey to several contacts through a mass action such as a sequence (separately) In order to measure customer satisfaction over customer base on a periodic basis such as each quarter.
over 2 years ago in CSAT 0 Backlog

csat: stars accessibility - alt text

No description provided
almost 3 years ago in CSAT 0 Backlog

Chat CSAT: allow to proactively leave feedback

No description provided
almost 3 years ago in CSAT / Live Chat 0 Backlog

Apply logic rules to CSAT in signatures - to prevent it appearing for certain domains

We currently use CSAT survey in our collegues signatures. However i want to prevent this from appearing when we email certain domains (for instance internally. Having the ability to apply logic to say "Only show CSAT score link when X tag is visib...
over 1 year ago in CSAT / Workflows 0 Backlog

CSAT: do not reopen conversations when feedback is sent

Ideally, this should be preventing reopening altogether, not just re-closing convos.
over 3 years ago in CSAT 0 Backlog

CSAT: shorten link

Shorter CSAT link
over 3 years ago in CSAT 0 Backlog

CSAT: generic link with no limited number of uses

Create a link that can be shared easily in any email, or by chat, SMS, etc.
over 3 years ago in CSAT 0 Backlog

CSAT: passing data into a survey

Once passed , the data can be saved as embedded data with the survey response, which can be retrieved on the backend easily. For tagging and reference purposes, if clients track projects on other CRM systems etc
almost 2 years ago in CSAT 0 Backlog

CSAT: in-email customizable surveys

Ability to send a survey as part of an email body.
over 4 years ago in CSAT 0 Backlog

CSAT: Option to embed a survey link variable vs. CSAT 5 stars

This is helpful because many company email clients do not download images by default, therefore the 5 stars come through as alt text. Enabling an option to add a survey link will provide a better formatted option and more likely an end user might ...
over 2 years ago in CSAT 0 Backlog