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CSAT

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Allow company name to be updated in CSAT survey URL

No description provided
about 1 year ago in CSAT 0 Backlog

Automatically remove CSAT Survey rule tags after a user defined amount of time

Currently customers don't have a way to automate the removal of tags used in CSAT rules that send survey templates in app. This causes issues when customers have a large amount of conversations that use a channel type that does not typically creat...
over 1 year ago in CSAT / Workflows 0 Backlog

CSAT: instant rating capability

No description provided
almost 3 years ago in CSAT 0 Backlog

CSAT raw data export / API

including the grade
almost 4 years ago in CSAT / Exports and API 0 Backlog

Require Comment with CSAT Rating

We ideally would like to have an option to require that a comment be left alongside the rating that is given when the CSAT Survey is used.
over 1 year ago in CSAT 0 Backlog

Measure CSAT survey efficiency

**Problem** Measure survey efficiency **example:** compare survey efficiency depending on the way the survey is presented for instance "How did we do today?" vs "How was your interaction with the Support team?"\)
over 2 years ago in CSAT 0 Backlog

CSAT: external CSAT integration

Integrate an external CSAT Could be done through an API allowing to fill in our CSAT surveys
almost 3 years ago in CSAT 0 Backlog

CSAT: track number of survey sent

No description provided
about 3 years ago in CSAT 0 Backlog

CSAT - send CSAT survey to multiple contacts (mass action)

Ability to send a CSAT survey to several contacts through a mass action such as a sequence (separately) In order to measure customer satisfaction over customer base on a periodic basis such as each quarter.
over 2 years ago in CSAT 0 Backlog

csat: stars accessibility - alt text

No description provided
almost 3 years ago in CSAT 0 Backlog