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CSAT

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React instantly to CSAT ratings

As a support manager, I need a way to be notified in real time when I receive a CSAT with certain characteristics (score, account...) so that I can react immediately
9 months ago in CSAT 1 Backlog

CSAT - Ability for customer to update score

It would be great to have the ability to update a CSAT score. A user might initially rate the service poorly - perhaps due to a slower response or not receiving the answer they expected. However, as the conversation continues and the issue gets re...
5 months ago in CSAT 0 Backlog

CSAT: hide comment

Hide comments from teammates (while still recording results).
over 3 years ago in CSAT 1 Backlog

CSAT: Multiple language support

No description provided
almost 4 years ago in CSAT 1 Backlog

CSAT analytics table by tag (issue type)

Customers want to understand the user experience (NPS, CSAT) based on different issue types. Today, we can apply tags to filter in analytics but it'll be an extremely cumbersome process to get a holistic view of this data.
over 1 year ago in CSAT 0 Backlog

Edit or delete CSAT reviews

No description provided
almost 4 years ago in CSAT 0 Backlog

Satisfaction metric: bad to good ratings

As a support leader, I want to flag when my team was able to improve the relationship
9 months ago in CSAT 0 Backlog

Hide CSAT links on WhatsApp conversations

Hide survey links sent in Whatsapp conversations to prevent teammates from filling out the CSAT survey for themselves.
over 2 years ago in CSAT 0 Backlog

CSAT: NPS

Support NPS as a grading scale.
about 4 years ago in CSAT 0 Backlog

Allow company name to be updated in CSAT survey URL

No description provided
about 1 year ago in CSAT 0 Backlog