ADD A NEW IDEA

CSAT

Showing 20

Allow company name to be updated in CSAT survey URL

No description provided
5 months ago in CSAT - Customisation - survey - Link 0 Backlog

CSAT: hide comment

Hide comments from teammates (while still recording results).
about 3 years ago in CSAT - journey 1 Backlog

CSAT survey: Easier rules configuration options

It’s easy to create a rule to automatically send the survey per conversation, but it requires a more complex custom setup for more advanced configuration. For example with custom fields and custom smart rules to send a survey per contact and no mo...
10 months ago in CSAT - Customisation - Survey 0 Backlog

CSAT: Multiple language support

No description provided
over 3 years ago in CSAT - Customisation - general 0 Backlog

CSAT: limit number of survey sent to a given customer in a period of time

Example: send a single survey per month for a given contact or account.
almost 3 years ago in CSAT - journey 0 Backlog

Hide CSAT links on WhatsApp conversations

Hide survey links sent in Whatsapp conversations to prevent teammates from filling out the CSAT survey for themselves.
almost 2 years ago in CSAT - Customisation - Survey / CSAT - Customisation - survey - Link 0 Backlog

Automatically remove CSAT Survey rule tags after a user defined amount of time

Currently customers don't have a way to automate the removal of tags used in CSAT rules that send survey templates in app. This causes issues when customers have a large amount of conversations that use a channel type that does not typically creat...
about 1 year ago in CSAT / Workflows 0 Backlog

CSAT: NPS

Support NPS as a grading scale.
over 3 years ago in CSAT - Customisation - survey - scale 0 Backlog

CSAT: instant rating capability

No description provided
over 2 years ago in CSAT - journey 0 Backlog

Apply logic rules to CSAT in signatures - to prevent it appearing for certain domains

We currently use CSAT survey in our collegues signatures. However i want to prevent this from appearing when we email certain domains (for instance internally. Having the ability to apply logic to say "Only show CSAT score link when X tag is visib...
10 months ago in CSAT - Customisation - Survey / Workflows 0 Backlog