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Knowledge Base

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Create an API endpoint to get all knowledge base articles.

It would be useful because we have eternal software that needs to query the database. Its a common tool with other support vendors as well.
about 1 year ago in Knowledge Base 0 Backlog

'Scroll to top' button for Knowledge base

For Knowledge Base it would be great to have a 'top of the page" button in the articles (they can be pretty long) the KB homepages (can contain a lot of articles and categories) It would be great to have it at the bottom, or even better on the rig...
about 1 year ago in Knowledge Base 0 Backlog

Article organization: Pin article above subsections for knowledge base

Currently, if we have a section with subsections (folders) and articles in our knowledge base, the automatic ordering is showing subsections above and then the articles below. The articles are ordered in a chronological way, the newly edited ones ...
about 1 year ago in Knowledge Base 0 Backlog

Support Community Forum

Users assist each other in resolving issues; and ability to capture that information and turn it into KB articles.
about 1 year ago in Knowledge Base 0 Backlog

Analytics to understand which links are most shared in emails to improve help center documentation

Add a native feature to extract URLs from the body of email messages and export them. This is helpful when analyzing inline links distribution to understand what are the most shared links in order to furhter improve help center documentation. Curr...
about 1 year ago in Insights / Knowledge Base 0 Backlog

Screenshot & annotation functionality in knowledge base

When writing articles in Front knowledge base, allow for screenshotting and annotating them directly in the article
almost 2 years ago in Knowledge Base 0 Backlog