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Customize timeframe of automatic chat widget refresh

Currently there is a hardcoded 6-hour refresh window for the chat widget (as long as 30-min have elapsed since a message has been received from the chart visitor). However we have chat visitors who return more frequently than 6 hours so we'd like ...
over 1 year ago in Live Chat 0 Planned

Search filter: include/exclude attachments

Option to search in attachments or exclude them from search. Right now, they are always included.
6 months ago in Search 0 Planned

Manually Close / End a Front Chat conversation

As an operator / agent, I'd like to be able to "end" a chat with a customer. They can still start a new one.
about 1 year ago in Live Chat 0 Planned

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)
about 1 year ago in Analytics - filters - New filters / Analytics areas / Analytics Filters & Dates / Analytics Functionality / Custom fields 0 Planned

View incomplete chatbot conversations

Currently a conversation is not created within Front unless a chat visitor has completed the chatbot flow. It would be helpful to have a separate inbox that stores partially completed chatbot conversations - this way the team could still jump in t...
over 1 year ago in Chatbots 0 Planned

Ability to use custom fields / variables in chatbot flow

It would be helpful to be able to use custom fields / variables in chatbot flow messages like "Hi {visitor.first_name}" in order to personalize the chatbot flow more for chat visitors.
over 1 year ago in Chatbots 2 Planned

Support OAuth2 Client Credentials grant type for App Connectors

Right now when configuring a Server as part of building an App Connector, only the Authorization Code OAuth2 grant type is supported. It would be helpful to introduce support for the Client Credentials grant type ( https://auth0.com/docs/get-start...
2 months ago in Developer Platform / Dynamic objects / Links / Partner Integrations 0 Planned

Option to display Knowledge Base widget (without live chat) during offline hours

Option to only show help centre from chat widget. Especially useful when chat is 'offline'. When offline hours are enabled, the widget is completely hidden from the site. This also hides the knowledge base, which seems like a strange thing to do. ...
11 months ago in Knowledge Base / Live Chat 0 Planned

Set chatbot hours and/or conditionally split chatbot responses based on hours

At a high level we would like to be able to only have our chatbot run in Off Hours and have our support representatives handle all live conversation during business hours. So part 1 of the request: be able to set the chatbot to only turn on during...
about 1 year ago in Live Chat 0 Planned

Automatically generate AI summaries upon receiving email

I love the AI summary feature in front. My only criticism is that I wish it would automatically summarize incoming emails. This would allow me to quickly browse through the summaries without needing to click generate and wait for the generation to...
12 months ago in AI 0 Planned