ADD A NEW IDEA
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Activation
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Admin Experience
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AI
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AI angel (QA before sending)
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AI answer
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AI Assist
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AI compose
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AI data extraction
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AI extensibility
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AI insights
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AI knowledge
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AI language
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AI message translation
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AI pricing
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AI runbooks
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AI settings
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AI similar conversations
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AI Smart QA
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AI suggested replies (auto draft)
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AI summary
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AI tagging
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AI Topics
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AI tracking
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Backoffice
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Client Platform
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Contacts
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Core Product Experience
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Customer Portal
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Developer Platform
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Live Chat
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Showing 22
1
VOTE
[granularity] Improve the granularity of summaries details to include the inquiry, steps taken, entities shared like conv_ID, error codes ….
The summary's structure and granularity don't match all use cases. Support agents need more specific information than a collaborator or manager joining a conversation
3
VOTE