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    Custom Ticket IDs in Dynamic Variables

    We use custom ticket numbers for client-facing communication, and related billing, which we really appreciate for the clarity. However, these ticket numbers can't be used to create dynamic fields. This limits the functionality of the numbers.It wo...
    about 1 year ago in Smart rules / Workflows 0 Backlog

    Convert string to teammate group (using teammate group name)

    No description provided
    about 2 years ago in Smart rules 0 Backlog

    Custom variable for due dates

    It would be nice to send a task to a client and have the dates due already populated using a variable within an email template. For example, "Please complete this by {{date.2 calendardays}}"
    almost 3 years ago in Custom fields (smart rules) / Message templates 0 Backlog