FILTER BY CATEGORY

• Activation
  2
• Admin Experience
  171
  • Compliance & security
    10
    • Data retention
      3
    • e-discovery
      0
  • Custom fields
    17
  • Object/resource management
    30
    • Admin audit trail
      2
    • Bulk updates
      5
    • Default channel management
      4
    • Manage conversation content
      2
    • Resource access settings
      2
    • Resource management permissions
      3
    • Signature management
      6
  • Permissions
    21
    • Conversation/inbox permissions
      5
    • Increase granularity of admin permissions
      7
  • Settings (User Mgmt & Compliance)
    8
    • Login and SSO settings
      7
    • Make settings more granular
      0
    • Restrictions
      1
  • Teammate Groups
    6
  • Teammate management
    14
    • Admins can control more teammate settings
      5
    • Admins can lock teammate-level settings
      3
    • Teammate invitation
      1
  • Workspaces
    7
• AI
  196
  • AI angel (QA before sending)
    5
  • AI answer
    11
    • AI answer for chat
      9
    • AI answer for KB (Ask your KB)
      2
  • AI Assist
    1
  • AI compose
    14
  • AI data extraction
    3
  • AI extensibility
    3
  • AI insights
    4
  • AI knowledge
    5
  • AI language
    4
  • AI message translation
    2
  • AI runbooks
    1
  • AI settings
    1
  • AI similar conversations
    8
  • AI suggested replies (auto draft)
    16
  • AI summary
    10
  • AI tagging
    19
  • AI tracking
    3
• Backoffice
  2
  • Billing
    1
• Client Platform
  100
  • App performance
    1
  • Feature team enablement
    0
  • Keyboard shortcuts
    26
  • Native features
    53
    • All platforms
      3
    • Desktop
      13
    • Mobile
      27
• Contacts
  82
  • Accessing / Organizing Data
    23
    • Accounts Manager
      9
    • Contacts Manager
      6
    • Export
      3
    • User Prompts
      0
  • Contact data model
    2
  • Contacts P4 Plugins
    3
  • Onboarding data
    0
  • Other (Contacts)
    4
• Core Product Experience
  672
  • Collaborate - work together seamlessly
    54
    • Access - what's accessible or visible to whom in P3
      3
    • Comments / @ mentions
      15
    • Delegated inboxes
      5
    • Merge / privacy leaks / threading
      10
    • Shared drafts
      5
  • Compose - write efficiently with quality
    165
    • Attachments
      18
    • Composer
      55
    • Internal discussions
      12
    • Message headers / metadata
      5
    • Message templates
      28
    • Signatures
      18
  • Navigate - find your work
    35
    • Linked conversations
      4
    • Notifications
      12
    • P0 navigation - app switcher
      0
    • P1 navigation - left pane
      14
  • Other (CPX)
    28
    • Printing
      7
    • Vacation responders
      9
  • Schedule - manage your calendar
    120
    • Attendee management
      5
    • Cal Collaboration
      5
    • Cal/scheduling efficiency
      9
    • Calendar - other
      11
    • Calendar View
      32
    • Create New Event
      7
    • Event notifications
      5
    • Managing/Updating Events
      11
    • RSVPs
      0
    • Scheduling Links
      21
  • Settings
    2
  • Ticketing
    1
  • Triage - get to inbox 0
    91
    • Assigning
      6
    • Mute / subscribe
      2
    • P2 display - conversation list
      10
    • P3 display
      20
    • Snooze
      15
    • Tags
      12
• Developer Platform
  378
  • Channel API
    5
  • Core API
    45
    • Resources
      3
  • Dev Relations
    2
  • Dynamic objects
    17
  • Links
    3
  • Partner Integrations
    219
    • Existing integrations
      95
    • New integration requests
      113
  • Plugins
    11
    • SDK
      5
• Insights
  94
  • Analytics areas
    2
    • Front line user - analytics
      0
    • Generic drill down (business objects)
      0
    • Goals analytics
      0
    • Team performance analytics
      1
    • Workflows analytics
      0
  • Analytics Exporting Data
    7
    • Analytics API
      3
      • Analytics API - exports
        3
      • Analytics API - General behavior
        0
      • Analytics API - New type of queries
        0
      • Analytics API - reports
        0
    • Analytics Export Formats
      1
    • Analytics export UI
      0
    • Analytics exports content
      1
      • Analytics exports content - fields
        1
      • Analytics exports content - events
        0
    • Scheduled Reports
      1
      • Scheduled report - customisation
        1
  • Analytics Functionality
    15
    • Analytics - Permissions
      1
    • Analytics Alerts
      0
    • Analytics Comparison
      0
      • Analytics - comparison - period
        0
      • Analytics - comparison - Teammates
        0
    • Analytics Filters & Dates
      4
      • Analytics - filters - Account
        0
      • Analytics - filters - Date
        0
      • Analytics - filters - General improvments
        1
      • Analytics - filters - Inbox
        0
      • Analytics - filters - New filters
        1
      • Analytics - filters - Tag
        0
      • Analytics - filters - Teammate
        1
    • Analytics Guidance
      0
    • Analytics Views (Tabs)
      0
    • Analytics Widgets
      5
      • Analytics - Widgets - distribution chart
        0
      • Analytics - Widgets - general behaviour
        0
      • Analytics - Widgets - Heatmap
        1
      • Analytics - Widgets - scalar - main metrics
        0
      • Analytics - Widgets - Tables
        2
      • Analytics - Widgets - timeline
        1
    • Conversation Stages
      4
    • Real time Analytics
      0
  • CSAT
    21
    • CSAT - channels
      0
    • CSAT - customisation
      11
      • CSAT - Customisation - general
        1
      • CSAT - Customisation - Stars
        0
      • CSAT - Customisation - Survey
        10
        • CSAT - Customisation - survey - Link
          2
        • CSAT - Customisation - survey - scale
          2
        • CSAT- Customisation - survey - answers
          1
    • CSAT - Integration
      0
    • CSAT - journey
      3
    • CSAT - rule template
      0
    • CSAT metrics and reporting
      2
  • Direct connectors
    0
  • Insights - Other
    0
  • Insights - Systems
    1
    • Insights - Systems - Ingest optimisation
      0
    • Insights - Systems - Loading optimisation
      0
    • Insights - Systems - stab
      0
    • Insights - Systems - Storage optimisation
      0
  • Live dashboard
    2
  • Metrics
    16
    • Breakdowns and totals
      3
      • Analytics - Breakdown - Tags
        2
      • Analytics - totals
        0
    • Business Hours and time measure
      2
      • OOO - Analytics
        0
      • Timezone - Analytics
        0
    • Metrics - misc improvements
      1
    • Metrics by type
      5
      • Activity analytics
        0
      • Analytics - Channels or third parties
        0
        • Analytics - Calls
          0
        • Analytics - Chat
          0
      • Analytics - Conversation origin and journey
        1
      • Analytics - Performance
        2
        • Analytics - Outliers
          0
        • Analytics - Performance - Misc
          0
        • Analytics - Times
          2
          • Analytics - Times - max min median
            1
      • Analytics - Volumes
        0
      • Message template analytics
        0
      • Outbound analytics
        1
• Knowledge Base
  85
• Live Chat
  115
  • Chatbots
    35
  • Front Chat
    17
• Search
  30
  • API
    0
  • Archive
    0
  • Business objects
    0
  • Filters
    6
    • Filters - Query builder
      0
    • Filters - Search hints
      1
  • Find the result I'm looking for
    2
  • High level problems
    0
  • Matching
    5
  • Navigation
    0
  • Search administration
    0
  • Search Results
    6
    • Search Ranking
      1
    • Search result previews (P2)
      2
    • Search sorting
      1
  • Start the search
    3
    • Search location
      3
  • Suggestions
    1
    • Top Result suggestions
      0
  • Tech - Search performance
    1
  • Type query
    0
• Systems
  71
  • Channel management
    4
  • Counters
    6
  • Email channels
    18
  • Error messages
    0
  • Filetype support
    0
  • Import
    1
    • Importer
      0
  • Other (Systems)
    1
  • Other channels
    26
    • Facebook
      1
    • Form
      0
    • Google Play
      0
    • Intercom
      3
    • Smooch
      0
    • SMS
      2
    • Talkdesk
      0
    • Twilio
      6
    • Twitter
      0
    • Voice
      1
    • WhatsApp
      3
  • Parser
    1
  • Security
    6
  • Threading
    1
  • Two-way sync
    4
• Workflows
  153
  • Advanced rule conditions and actions
    16
    • Assign
      3
    • Auto-reply
      6
    • Notify
      1
    • Time-based options
      2
  • Company rules
    1
  • Links based rules
    0
  • Load balancing
    3
  • Macros
    9
  • Other (workflows)
    10
  • Outbound/Sequences
    8
  • Rule actions
    13
    • "Create new conversation" actions
      2
    • 3rd party
      1
    • Missing core rule actions
      1
  • Rule conditions
    6
  • Rule library
    2
  • Rule management
    6
  • Rule trigger
    5
  • Scalability/Engineering
    0
  • SLA
    1
  • Smart rules
    6
    • Custom fields (smart rules)
      2
  • Teammate availability
    10
  • Views
    6
  • Workforce management
    10