Advanced rule conditions and actions

Adding a "notify" action to rule templates in the new rule library

Giving Admins more confidence that no conversations are left behind thanks to rules. Front already supports queuing conversations that cannot be assigned immediately but we want to make improvements to the experience: giving Admins visibility on t...

When you create a template, ability to create a rule off this template. Today you have to copy some of the template body to create a rule but it would be great if you could: Create rule If this template is used Then do X

After a recent update, when a conversation is assigned to the user the format of the heading of the conversation of the assignee in the side panel is now "Sender > me" previous to the update it was "Sender > FirstName LastName". I'm requesti...

Ability to choose the trigger: archive or move, but not both as is the case today.

Select signature when using the [Reply with a message template] rule or macro action.

Allow rules to reply all instead of replying to the sender.

Some customers have SLA only for the first message, we would need First Reply Time Goals specifically.

Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels. This applies to the CSAT rule template too.