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Advanced rule conditions and actions

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Select signature when autoreplying

Select signature when using the [Reply with a message template] rule or macro action.
almost 4 years ago in Auto-reply 0 Backlog

Allow rules and macros to "reply all"

Allow rules to reply all instead of replying to the sender.
about 4 years ago in Auto-reply 3 Backlog

Auto-reply including conversation history

No description provided
about 4 years ago in Auto-reply 0 Backlog

SLA rule counting only until first reply to conversation

Some customers have SLA only for the first message, we would need First Reply Time Goals specifically.
over 4 years ago in Advanced rule conditions and actions / SLA 1 Already available

Option to assign through rules or keep assignment even if assignee is Out Of Office

When a teammate’s status is set to Out of Office, provide an option to allow new conversation assignments from rules and prevent unassigning existing conversations when new activity occurs.
over 4 years ago in Assign 1 Planned

Select channel when replying or forwarding with rules

Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels. This applies to the CSAT rule template too.
over 4 years ago in Auto-reply / Rule actions 2 Backlog

Ability to use "reply-to" fields in rules

Use the "reply-to" field for auto replies instead of the "from:" field.
over 4 years ago in Auto-reply 3 Backlog