Workflows

It would be nice to have the option for additional views, currently it is daily and weekly, but monthly would be useful in WFM.

Hi Front Support Team, I’m reaching out to suggest a feature enhancement for Front's Rules functionality.Currently, when setting up Rules that act based on tags, it’s only possible to specify exact tag names. We need the ability to use "starts wit...

Load Balancing simply isn't offered in rule sets yet. This would be a plus.

Macro with moving action won't trigger rules such as Required tagging. Both features should be compatible to work together

When selecting multiple conversations in the inbox, allow the use of macro for all.

Allow rules using rule sets to be tested with the 'Test conversation' feature

Give Front rules the ability to interact with the read receipt setting so that we can create automations around this product behavior

When a Conversation or subset of teammates need management oversight, it would be nice to be able to automatically subscribe a Teammate to a Conversation with rules. Right now, notifications serve as partially good, but when the conversation is be...

The current options for dealing with unwanted messages like OOO replies are limited to archiving/resolving the conversation or merely tagging the message. For shared inboxes with ticket statuses enabled, the "Archive conversation" action inappropr...

Disable field editing to keep single source of truth in CRM as native sync from Hubspot or Salesforce for example are only one way batches. So if a user edits a contact field this wont be reflected in hubspot and when the next batch syncs, their c...