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Split "Archived without reply" metric between inbound and outbound conversations

In order to differentiate between "conversations where customer did not reply to us " and "conversations where we did not reply to the customer"
over 1 year ago in Metrics - misc improvements 1 Backlog

Track calendar/shift/business hour in time metrics at all times

Instead of tracking only one timer we should track for all our timers: - Calendar hours (actual time that passes) - Business hours (time within business hours) - Shift hours (time when the teammate was shifted, which can be different from business...
over 2 years ago in Business Hours and time measure 0 Backlog

API endpoint to query Live Dashboard metrics

No description provided
5 months ago in Insights 0 Backlog

Export analytics via URL

It would be a simpler way to share the reports with colleagues rather than a csv file.
almost 4 years ago in Analytics Export Formats 0 Backlog