Insights

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Custom analytics dashboards

Visualize data in more ways than what we present in analytics today, E.g., be able to look at the same data set, but presented in a pie chart, bar graph, etc...

4 months ago in Analytics Widgets 0 Backlog

1 VOTE

Include resolution time as an option for the Tags report

Right now we can see response times by tag in the Tags report, but we can't see resolution time directly in this report. This would be useful for better understanding the full scope of time it takes to resolve certain issue types, separate from ju...

3 months ago in Insights 0 Planned

2 VOTE

Track 'seen' receipts

We often send out a test of a new email strategy / approach and it would be great to be able to measure 'opens' and 'clicks' like you can with a marketing campaign - to measure the success of various customer success or sales initiatives. I think ...

5 months ago in Insights 1 Will not do

2 VOTE

Filter Workload Report by teammate group

We should be able to filter Front's Workload report by teammate group. For Customer Support Managers managing different global teams (i.e. APAC, EMEA, US - EST, PST etc.), this will help them quickly access insights on their respective teams workl...

5 months ago in Insights 0 Already available

3 VOTE

Conversion rates between stages, tags ..

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes

8 months ago in Breakdowns and totals / Conversation Stages 0 Backlog

14 VOTE

CSAT: Multiple language support

No description provided

about 3 years ago in CSAT - Customisation - general 0 Backlog

16 VOTE

Add internal discussions to Analytics

No description provided

over 3 years ago in Metrics by type 0 Backlog

1 VOTE

Automatic Refreshing of Analytics Page

We display our team Analytics on a large screen in our office. We would love this to auto refresh so that the information on display is always current

3 months ago in Insights 0 Backlog

5 VOTE

Global Inbox Inactivity Period

The ability to set a global inactivity period for all inboxes. At present Close conversation segment if inactive for can only be set on a per inbox basis. Creates a massive manual lift if a company needs to mass update all their inboxes.

about 1 year ago in Analytics - Conversation origin and journey 0 Backlog

10 VOTE

Report on individual tags

No description provided

over 2 years ago in Analytics - Breakdown - Tags 0 Backlog

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