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Export fields - rename message date as event date

No description provided
about 3 years ago in Exports, API and connectors 0 Backlog

Breakdown - indicate percentage

When a metric is broken down between several objects e.g several teammate and the total metric = the sum of each party indicate the % for each
about 3 years ago in Existing metrics 0 Backlog

Scheduled report on Message templates

No description provided
about 3 years ago in Scheduling and automation 0 Backlog

Metrics per account - retroactively take into account newly created account

No description provided
about 3 years ago in Existing metrics 0 Backlog

New inbounds should cancel the scheduled CSAT rule delay

Current scenario with a 2h delay rule: Conversation is archived at noon, survey scheduled at 2pm New inbound at 1:30pm, replied and archived at 1:50PM CSAT survey sent at 2PM Desired behaviour: initial scheduling should be cancelled and CS...
over 3 years ago in CSAT 0 Backlog

Add the action source in data (from front client/gmail/outlook/api/etc)

This would be helpful for debugging. Action outside of Front have far less info attached to it.
over 3 years ago in Exports, API and connectors 0 Backlog

Tag added on the timeframe filter

Filter conversations only if the tag was added during the timeframe filter
over 3 years ago in Investigation features 0 Backlog

Analytics connector: Mode

Expose Analytics data directly to Mode
over 3 years ago in Exports, API and connectors 0 Backlog

Add a "select all" option to dropdowns

In exports, when you need to select "all except X,Y,Z" (which is different from "not X,Y,Z"), it would come in handy.
over 3 years ago in Exports, API and connectors 0 Backlog

CSAT score per message template

Add CSAT satisfaction score to message template report
over 3 years ago in Existing metrics 0 Backlog