Insights

"I would like to get access to the raw data on a scheduled basis. I can download the raw data manually under “Export View Data” by selecting Full Events Report, but I can’t get the same data on a scheduled report. This would help us integrate Fron...

When you want to report on all tags except a few, you can Select all > deselect the few you don't want.

Would be great if there was a way to use the contacts/accounts section and track last communications we have with customers. Even set a rule or SLA to alert us if a set time has passed and we haven't heard from a certain person or company. Could b...

Gives the ability of tracking rule impact and optimize your workflows.

We need the ability to apply and remove a tag anytime an internal email is received in one conversation and only consider for the FRT and RT calculation replies to external email (outside our organization and/or with specific email domains) . Actu...

Allow for customizable columns to simplify the Analytics CSV download from the UI

We display our team Analytics on a large screen in our office. We would love this to auto refresh so that the information on display is always current