ADD A NEW IDEA

Systems

Showing 65

Show metadata of social media accounts (i.e. follower count) I am interacting with

Ability to see the follower count of a user I’m interacting with on Front app and filter incoming requests by follower count
almost 2 years ago in Other channels 0 Backlog

2FA via SMS instead of authenticator app

So that we can still receive 2FA code via phone number, in case of lost phone/replacement where we no longer have access to the Authenticator app.
almost 2 years ago in Security 0 Backlog

Support more than 4 recipients for seen receipts

No description provided
about 3 years ago in Other (Systems) 0 Backlog

Ability to see the 'seen' icon along with the sent time in the automated response email.

Ability to see the 'seen' icon along with the sent time in the automated response email. It will help the support with a more precise answer.
2 months ago in Auto-reply / Email channels 0 Backlog

Request a Delivery Receipt

Some businesses are using Outlook delivery receipts emails as a formal legal guarantee that information has been shared and Front doesn't provide that today
3 months ago in Email channels 0 Backlog

Tag individual messages within an SMS thread

Add a tag to an individual message within an SMS thread
10 months ago in SMS 0 Backlog

Allow videos (i.e. mp4, mov, etc.) to be sent over Twilio SMS channels

SMS channels should be able to send/receive video files in 2024
about 1 year ago in Twilio 0 Backlog

Use old sync logic for initial inbox import

Submitting this on a behalf of a customer. It would be nice if for the initial import of an inbox if we synced over things we normally don't on the new sync logic. So statuses like Read/Unread. The reason is that for new users it's hard for them t...
about 1 year ago in Channel management / Two-way sync 0 Backlog

Ability for Company Admins to mass re-authorize Shared Connections (multi-select) at once instead of re-connect by re-connect

For larger enterprises this type of process can turn into a really heavy exercise if there are hundreds or thousands of channels
about 1 year ago in Channel API / Email channels 0 Backlog

Typing Indicator in Intercom integration

When using Intercom directly through their site, as an admin handling customer messages you will see a typing indicator when the customer is typing. This is helpful to see if the customer is typing more, so if you should wait for them to finish be...
about 1 year ago in Existing integrations / Intercom 0 Backlog