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Live Chat, partner/custom channels: Ability to reply to message

It would be nice to have the ability to reply to a specific message so that your recipient knows exactly which message you are referring too (like Front comments for instance). This would be helpful for non-email channels like Front Chat, social m...
about 1 year ago in Channel API / Live Chat / Other channels 0 Backlog

O365 / Azure encryption integration

For messages sent/received with O365's native encryption feature, allow the content to be decrypted and viewed without leaving Front. Similarly, allow encrypted messages to be sent from Front which can be decrypted by appropriate O365 users.
over 3 years ago in Security 0 Backlog

Tag individual messages within an SMS thread

Add a tag to an individual message within an SMS thread
6 months ago in SMS 0 Backlog

Support Azure Service Principals to prevent need for channel password reauth

See cnv_fd559dv.
12 months ago in Email channels 0 Backlog

0365 APP KEY authorisation for shared channel set up

The ability to authorise shared O365 channels via an O365 app token instead of going through our current flow which uses delegated permissions via OAUTH. From 0365: Delegated Permissions . Enables your client app to perform operations on behalf of...
about 1 year ago in Email channels 0 Backlog

Option for app badge counters to show read/unread conversation.

Currently when using the below preference, it defaults to showing open conversations for the selected worksapce. Request is to show unread messages here instead.
about 1 year ago in Counters 0 Backlog

Sync Drafts Started In Gmail

I think it would be important that drafts created with another email client (e.g. Gmail) could be synchronised in Front. This would allow us to avoid having to change clients several times a day.
over 2 years ago in Two-way sync 0 Backlog

Allow videos (i.e. mp4, mov, etc.) to be sent over Twilio SMS channels

SMS channels should be able to send/receive video files in 2024
8 months ago in Twilio 0 Backlog

Use old sync logic for initial inbox import

Submitting this on a behalf of a customer. It would be nice if for the initial import of an inbox if we synced over things we normally don't on the new sync logic. So statuses like Read/Unread. The reason is that for new users it's hard for them t...
8 months ago in Channel management / Two-way sync 0 Backlog

Instagram - add link to DM conversation or user profile on Instagram

There are some features of Instagram DMs that can’t be used from Front (certain types of attachments, stickers, etc.). Additionally, message history is not currently imported in this integration. For these reasons, it’s sometimes necessary to view...
8 months ago in Existing integrations / Other channels 0 Backlog