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Signature for SMS messages

No description provided
almost 4 years ago in Composer 1 Backlog

Ability to start composing a new email in the main app view rather than a popup

No description provided
about 2 years ago in Composer 0 Backlog

Copy & paste code blocks in composer with proper formatting

Ability to insert a block of code in an email body correctly either through copy pasting.
almost 3 years ago in Composer 0 Backlog

Proactive QA (AI Seatbelt)

Using AI to determine if messages agents are drafting to send violate key quality assurance metrics, create confusion, or otherwise may result in a low customer satisfaction for that conversation (DSAT). Simple things like tone, grammar/ spelling ...
4 months ago in AI / AI angel (QA before sending) / AI insights / Composer / Manage conversation content 1 Backlog

[action] Allow for Dictation inside of Front

Speech-to-text to author content in Front
8 months ago in AI / AI compose / Composer 0 Backlog

Signatures for Whatsapp, Facebook, Instagram

We speak to our members through multiple channels and currently only able to put Signatures on the bottom of emails. We sign off our messages really simple "Arran - Tech Support" however it's crucial that we do that so our members know who they're...
about 1 year ago in Composer / Signatures 0 Backlog

No default selection of send channel when creating draft

No description provided
almost 2 years ago in Composer 0 Backlog

@ mention someone in a body of the email adds them to CC list (currently a gmail feature)

Anyone that wants a quick/convenient way to cc people to an email while typing out message, this is currently a feature in gmail
about 2 years ago in Composer 1 Backlog

Tab Through to Dynamic Message Template Fields

I'd love to have to have the ability to tab through/to fields we need to upate with each email in message templates. Like custom fields that a user can open an email, insert the template, and then tab through to insert the data pertinent to that e...
about 2 years ago in Composer / Message templates 0 Backlog

Add Helvetica Neue as a Font

No description provided
over 2 years ago in Composer 0 Backlog