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Compose - write efficiently with quality

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Notes / instructions for templates

When a CSR uses a template, there are often fill in details or instructions like "attach the receipt" that I have tried to include in the text in bold colors but even my best CSRs have shot off the email without removing my instructions during bus...
8 months ago in Message templates 0 Backlog

Reusable components for templates

Be able to have reusable components (Eg headers and footers) that can be referenced within templates - so it's easy to maintain a constant look and feel and easy to make one change that will be reflected across all templates.
8 months ago in Message templates 0 Backlog

Delete all attachments from comment box

One has to painstakingly delete an attachment one at a time from the comments box. It would be useful to be able to delete or discard a draft comment without posting it and then quickly deleting it
9 months ago in Compose - write efficiently with quality 0 Backlog

Keyboard shortcut: clear formatting of selected text

Add shortcut for clear formatting of selected text
9 months ago in Compose - write efficiently with quality / Keyboard shortcuts 0 Backlog

Ability to select specific attachments from conversation thread to message when composing

Adding an option to attach files directly from a message within the Attachments section would be very helpful. Email chains can have several attachments within them and it would be easier to have them all readily available within the attachments d...
9 months ago in Attachments 0 Backlog

Ability to use tables in discussions composer.

It would help us to communicate data from external information within Front and keep things moving lighting fast with our teams. : )
10 months ago in Core Product Experience / Internal discussions 0 Backlog

Keyboard shortcut: start a new discussion

No description provided
10 months ago in Compose - write efficiently with quality / Internal discussions / Keyboard shortcuts 3 Backlog

Discussions to automatically reopen when you comment

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10 months ago in Internal discussions 0 Backlog

Add variables for scheduling links in signatures

We have a hacky workaround for this using Teammate custom fields, but we'd love to be able to include a user's scheduling link in a signature via a variable (perhaps this also requires a way for a user to specify a default scheduling link?)
10 months ago in Scheduling Links / Signatures 0 Backlog

Allow Inbox custom fields in signatures

It would be useful to be able to access the Inbox custom fields when adding template variables into signatures, so that we could have one signature that pulls in inbox-specific information. Right now we use Account custom fields for a similar purp...
10 months ago in Signatures 0 Backlog