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Word count metrics for inbound emails

Can you add an average word-count for emails received. The complexity of emails is often a challenge, and counting volume of incoming mails doesn't encapsulate this.
11 months ago in Triage - get to inbox 0 0 Backlog

Required Tagging feature for personal email inboxes

We need to be able to see how many client facing emails are worked in an agents personal email box vs. personal/spam emails.
12 months ago in Other (workflows) / Triage - get to inbox 0 0 Backlog

Keyboard shortcut: send later

No description provided
12 months ago in Keyboard shortcuts / Snooze 3 Backlog

Re-ordering Inbox Drop Down List

It would be helpful for our team if we could rearrange the inboxes in the "move to" drop down list in a custom order.
about 1 year ago in Triage - get to inbox 0 0 Backlog

Have the inbox show the most recent sender only, not who started the thread

When an email comes in from a new sender, the message shows who started the thread instead of who sent the email. This makes things confusing and some responses from individuals I would prio over others. This feature makes it difficult to do and t...
about 1 year ago in P2 display - conversation list 0 Backlog

Split 'Shared With Me' Inbox into subscribed conversations and @mentioned conversations

It would be great if I could split my shared with me inbox into two categories:1. The threads where I am mentioned in the comments (these typically require immediate attention) 2. The threads where I am a subscriber but I am not mentioned. Nice to...
about 1 year ago in P3 display 0 Backlog

Add personal notes when snoozing a conversation to reference later

When snoozing a conversation, show an alert such as "Why are you snoozing this?" or "What do you want to remind yourself about when this snooze comes up?" Ability to enable such a feature on an individual user basis. I regularly will write myself ...
about 1 year ago in Snooze 0 Backlog

Unsubscribe on Snooze

We have multiple instances where our emails are snoozed and when our employees are subscribed to an email they are having it show back up in their inbox which is creating confusion.
about 1 year ago in Snooze 0 Backlog

"send later and snooze" option when replying to an email

No description provided
over 1 year ago in Triage - get to inbox 0 0 Backlog

"Send later and archive" option when replying to an email

No description provided
over 1 year ago in Triage - get to inbox 0 0 Backlog