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Core Product Experience

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Allow multiple people assigned to one conversation

We are a large organization where we have multiple teams working in parallel with multiple stakeholders, there are times when two individuals from two different teams have to be responsible and responding on the same ticket. Understand there is th...
9 months ago in Assigning 4 Backlog

Simplified Skin Tone Selection for Emoji

Similar to how Apple does it on iOS, it would be beneficial to have a more intuitive way to change skin tones/colors of emojis. Perhaps implementing a feature where users can right-click on an emoji to quickly select the desired skin tone would gr...
9 months ago in Compose - write efficiently with quality 0 Backlog

Edit conversation subject activity logs

Today, users can edit conversation subjects. However, the action is not logged in the activity thread. Admins need to track every action. Editing the subject of the conversation cannot be tracked (unlike most of the other actions)
about 1 year ago in Collaborate - work together seamlessly / P3 display 0 Backlog

Support downloading all conversation attachments

Add download all to conversation attachments. Today action is only available for message attachments
about 1 year ago in Attachments / P3 display 0 Backlog

Print Knowledge Base Article for internal use by others

The knowledge base articles you may wish to print an article for use in a meeting, to walk through a process with someone who is for example in your warehouse and does not have a company. If a company is to put all processes and knowledge into the...
9 months ago in Knowledge Base / Printing 1 Backlog

Limit number of meetings that can be created in a week via scheduling link

No description provided
over 2 years ago in Scheduling Links 0 Backlog

Keyboard shortcut: backspace for archiving a conversation

No description provided
over 1 year ago in Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

Ability to add href sms link to signature

I wanted to be able to create clickable links in my signature. Was able to create a telephone link <a href="tel:+1xxxxxxxxxx" rel="noopener noreferrer">Call</a>, but not a link for sms <a href="sms:+1xxxxxxxxxx" rel="noopener norefe...
over 1 year ago in Signatures 0 Backlog

Add Read Receipts to Emails

Read receipts are required for some parts of our projects. The "Seen" function that does not list who exactly it was seen by, does not help us. It would be a great function if we could see exactly who read the email, and what date and time. Or eve...
over 1 year ago in Other (CPX) 0 Backlog

Allow for an editable, clickable button that links to a URL. "click me"

This would be useful when sending emails to customer attempting to drive them to a specific page/landing page.
10 months ago in Composer 0 Backlog