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Core Product Experience

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Add an option to individually sorting the different status tabs of an inbox

We would be interested in having the option to have individual sorting orders for the different status tabs of an inbox, for example, being able to sort the assigned tickets oldest-to-newest, but having the archive status be simultaneously sorting...
6 months ago in P2 display - conversation list 0 Backlog

Automatically Archive Calendar Invite after RSVP

When a calendar invite is acknowledged (Yes, Maybe, No), automate archiving of email (or create a prompt for that action)
over 2 years ago in Cal/scheduling efficiency 0 Backlog

Remove Inbox limit for personal/shared Views (50 inboxes)

We connect Front to a bunch of Slack channels, an individual channel for every big client. There is a separate inbox for each channel, so far so good. Now, we use "Unassigned" view to see tickets that have "Unassigned" tag, as well as other view t...
over 1 year ago in P1 navigation - left pane 0 Backlog

Nesting / Grouping Views

As a user with lots of views, I would like to be able to nest/group views together and collapse groupings, so that my views are more manageable and easier to navigate.
almost 2 years ago in Core Product Experience 0 Backlog

Redact certain PPI in chat/email

Looking for the ability to reduce to last 4 digits or hide credit card numbers if a client sends one in chat or email.
about 1 year ago in Other (CPX) 0 Backlog

Snooze for x working days

I would like to see the option to set custom snooze times to X working days. I very rarely work weekends, so if I want to snooze an email on a Friday for two days, I want to use working days, so that the snooze is set for Tuesday the following wee...
over 1 year ago in Snooze 2 Backlog

Saved Search / view

The ability to save searches so you don't have to type them out each time.
almost 2 years ago in Core Product Experience / Search 1 Backlog

A preference to default to time stamp

No description provided
over 1 year ago in Triage - get to inbox 0 5 Backlog

Single day view in full calendar

Ability to toggle to a single day view in the full Front Calendar view
over 2 years ago in Calendar View 0 Backlog

Capability to zoom on a message by percentage (i.e. +110%, +120%)

For people who don't have a perfect view, it's very convenient to be able to zoom like on Outlook -> with Mouse Scroll + or Mouse Scroll -
about 2 years ago in Core Product Experience 0 Backlog