As a developer, I would like the ability to delete channels via the API. Specifically custom channels which were created via the API - https://dev.frontapp.com/reference/create-a-channel The inability to do this has lead to hitting channel limits ...
Customer requesting the ability to send an existing draft via API. They are requesting the ability to provide a message ID of the draft in a response that will initiate the sending of the message.
Drafts API: Drop requirement for supplying channel_id
Right now we required a channel_id to be supplied on calls to Create Draft endpoints - this is not required on send reply endpoints. Could we have the API select a default channel when the channel_id param is not supplied?
To monitor the "seen" status of messages, api clients currently need to implement a polling strategy. Adding a seen event to enable web-hook integration, will limit api usage and improve state change detection.
Search Conversation Endpoint - More flexible Date paramters
The search conversation endpoint has limited date-searching parameters. 'Before' and 'After' are only able to filter by a conversation's first message. There is a need to search for Conversations by the most recent message timestamp.
Support the ability to move a Message or Messages to a new conversation via the API. Suggested implementation to could be: // This example moves messages msg_10 and msg_11 out of conversation cnv_3 to their own new conversation. PATCH /conversatio...