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Configure business hours and shifts as a calendar

Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.
almost 4 years ago in Admin Experience / Calendar - other / Workforce management 9 Backlog

Extend Shifts functionality to include Busy status instead of just out of office.

This is useful since members of my sales team want to make sure that we get our direct communications, but I'd like the new group emails to go to the next available rep. I have a team that mixes both direct and group emails.
3 months ago in Admin Experience / Workforce management 0 Backlog

End shifts in the busy status

Set up shifts so that teammates are set as "Busy" X min before the end of their shifts, in order to allow for a smoother end of work transition. This way, teammates can finish their work without getting assigned brand new conversations that will r...
5 months ago in Admin Experience / Workforce management 0 Backlog

Show time off end date next to a teammate's name

No description provided
4 months ago in Admin Experience / Teammate management / Workforce management 0 Backlog

Improvements to Shift scheduling

Rather than only supporting recurring weekly shifts, add calendar shifts so that customers can plan holidays, changes in schedule week over week, etc.
almost 4 years ago in Teammate availability / Workforce management 0 Backlog

Manage Shifts with Teammate Groups

No description provided
3 months ago in Admin Experience / Workforce management 0 Backlog

Bulk upload Shifts

Mass changes for large teams in shifts are difficult to adjust in the product. Uploading via CSV would reduce the time needed to take these actions.
7 months ago in Admin Experience / Workforce management 0 Backlog

Bulk edit teammates' availability

Something team leads can use to easily toggle "available / Out of office"
10 months ago in Admins can control more teammate settings / Teammate management / Workforce management 0 Backlog

Give non-admins permission to manage shifts

Add a new permission for managing shifts that can be added inside a custom role. This enables teammates other than full Workspace admins to manage shifts.
almost 3 years ago in Increase granularity of admin permissions / Teammate availability / Workforce management 0 Backlog