AI answer for KB (Ask your KB)

Problem AI-suggested replies and Ask your KB answers strip links from sourced Knowledge Base articles, forcing users to manually find and copy links. Request Preserve links from Knowledge Base articles in AI-suggested replies and Ask your KB respo...

Situation Description: Currently, users can only search for answers in a single knowledge base (KB) at a time. This limitation requires users to know which specific KB contains the relevant information, and if they don’t, they must manually search...