Live dashboard

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Live Dashboard - Teammate Filter

As a manager, I want to be able to filter the Live Dashboard by Teammate to see how many conversations are Open and Waiting. Right now, I can only see #Open in the Assigned teammates table, but I'm unable to determine whether or not that includes ...

8 months ago in Live dashboard 0 Backlog

1 VOTE

Live Dashboard - Filter on Accounts

Would be great to have a view of the current situation for a specific customer.

21 days ago in Live dashboard 1 Backlog

1 VOTE

Live dashboard - Ability to see number of sent messages

As a leader, I need to be able to see the number of sent messages per agent. I can see the assigned conversations but because do work outside of email and in other systems and manual work, I need to be able to see where someone may need help (assi...

about 1 month ago in Live dashboard 0 Backlog

4 VOTE

Live dashboard - tag filter

Ability to filter by tag in the live dashboard

8 months ago in Live dashboard 0 Backlog

2 VOTE

Display more "oldest conversations" in the Live Dashboard

No description provided

8 months ago in Insights / Live dashboard 0 Backlog

5 VOTE

Track age of unresolved conversations

Customers who have a high volume of conversations in their inboxes want to understand "conversation aging" in their existing backlog. Specifically, for conversations that are not yet resolved, customers want to know the average age of those unreso...

about 2 years ago in Live dashboard 0 Backlog

1 VOTE

The ability to view the live dashboard on mobile application

As an admin, I assign workload based on assigned conversations within the live dashboard. I cannot do this on mobile currently

9 months ago in Live dashboard / Mobile 0 Backlog

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