[context] AI to "understand" images (summary, similar conversation, tagging, suggested replies & AI answer ...)
Request: AI features to be multi-modal, meaning they could understand images within the content they are based on. For example, SimilarConversation could recommend a conversation that includes a similar image, AI tagging could classify content bas...
Define one or multiple fields to be extracted when present from the body of an inbound message to be leveraged in workflows, dynamic objects, what have you.
I would love to know if/when NLP and LLMs will be available for dynamic object extraction. Currently the feature is pretty limited by the user providing an exact match, which isn’t great for a white glove customer experience.