SMS

Problem SMS messages are delayed by 1 minute by default. In cases where a quicker response is needed, there's no way to bypass this delay. Request Add a Send Now option for SMS messages to override the default delay when an immediate response is n...

Problem MMS images appear as attachments requiring download to an external viewer before they can be viewed, slowing down troubleshooting when conversations contain many images. Request Display images inline within the SMS/MMS conversation thread ...

Problem Current SMS integration options (Dialpad, Twilio) are large platforms; retailers need a lighter-weight SMS solution. Request Add integration with Ikeono SMS service.

Problem SMS delivery failures in Dialpad channels (e.g., messages sent to landline numbers) go unnoticed with no alert or indication of failure. Request Display clear notifications or failure messages when SMS delivery through Dialpad fails.

It would be nice to be able to have an SMS integration with Talkdesk so we can use that in both team communications as well as individual communication. Our sales team would like to be able to communicate with customers through SMS from their own ...

Problem Smart encoding is disabled for SMS sent through the Twilio channel, forcing inefficient UCS-2 encoding that increases message length and cost. Request Enable Twilio smart encoding for SMS channels to automatically replace special character...

Request Support custom field variables in bulk SMS messaging to personalize messages without manual updates.

Problem Tags are applied to entire SMS conversations, not individual messages, limiting organizational and tracking options. Request Allow tagging of individual messages within SMS conversations for more granular organization.