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Smart Products
Manage conversation content
9
VOTE
Proactive QA for agent drafts
Problem Agents can send messages that violate QA metrics, have poor tone, grammar issues, or don't follow playbooks, resulting in low customer satisfaction. Request Use AI to review draft messages for QA compliance (tone, grammar, protocol adheren...
over 1 year ago
in AI / AI angel (QA before sending) / AI insights / Composer / Manage conversation content / Smart Products
Backlog
2
VOTE
Allow soft-deleting individual messages within a conversation
Problem Users cannot remove specific messages from a conversation without performing a hard delete. There is no intermediate option to hide or trash individual messages while retaining them for audit purposes. Request Allow users to trash (soft-de...