ADD A NEW IDEA
-
Activation
-
Admin Experience
-
AI
-
Backoffice
-
Client Platform
-
Contacts
-
Core Product Experience
-
Customer Portal
-
Developer Platform
-
Insights
-
Analytics areas
-
Analytics Exporting Data
-
Analytics Functionality
-
CSAT
-
Direct connectors
-
Insights - Other
-
Insights - Systems
-
Live dashboard
-
Metrics
-
-
Knowledge Base
-
Live Chat
-
Search
-
Systems
-
Workflows
AI
Status:
Planned
- FILTER BY STATUS Clear
- Backlog
- Planned
- Will not do
- Already available
- Launched (hidden by default)
Showing 1
1
VOTE
[granularity] Improve the granularity of summaries details to include the inquiry, steps taken, entities shared like conv_ID, error codes ….
The summary's structure and granularity don't match all use cases. Support agents need more specific information than a collaborator or manager joining a conversation
