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My votes: AI

Showing 4

[channel] AI Compose for SMS, Chat, custom

No description provided
about 2 years ago in AI / AI compose 3 Planned

[channel] AI suggested replies on more channel types (SMS, chat, custom..)

Same as auto-draft with AI for emails, but for chat and SMS or others TBD
about 1 year ago in AI / AI suggested replies (auto draft) / Live Chat 0 Planned

[customize] AI auto-reply for email

Replying automatically to simple email requests, without having a human in the loop
about 1 year ago in AI / AI suggested replies (auto draft) 0 Planned

[granularity] Improve the granularity of summaries details to include the inquiry, steps taken, entities shared like conv_ID, error codes ….

The summary's structure and granularity don't match all use cases. Support agents need more specific information than a collaborator or manager joining a conversation
11 months ago in AI / AI summary 0 Planned