All ideas

Playbooks are Front's new automation tool designed to handle multi-step, conversational workflows that resolve complex customer inquiries over time.

Send and receive messages to/from Microsoft Teams directly inside Front.

Add recipient fields to message templates so they can be used repeatedly as well.

A button or shortcut to jump to the very first email of a conversation

Companies want to standardize their email signatures from a branding perspective. We want all users to have the same font and color scheme and to use only the company approved phone numbers [by team] and to have the proper email and website links.

Same as auto-draft with AI for emails, but for chat and SMS or others TBD

Localization in the chat widget to support different languages. Includes text & buttons in the collect customer details step in the chatbot flow, the "Start new conversation" button after the chatbot auto-archives the flow, and more.

Ability to copy message templates.

Allow customization of the criteria description of smart QA in order to tailor them to specific cases (e.g. "do not take reports of power outages into account as it is outside our company's power to address those").