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Scheduling and automation

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Alerts based on metrics

My team needs to be notified once a specific tag is used by our customer support team. For example, if we receive 6 "website_issues" tag in one day, this is a critical function for our business and we would like to be notified expeditiously. Can y...
over 1 year ago in Scheduling and automation / Workflows 0 Backlog

Schedule emails for the Live Dashboard

Be able to keep track of open / waiting etc. conversations on a regular basis
8 months ago in Scheduling and automation 0 Backlog

Ability to trigger alerts or notifications

As a manager, I want to either receive a notification or trigger a rule, whenever the live dashboard hits specific criteria (for example: if the backlog is more than x conversations, trigger this action or notify me)
10 months ago in Scheduling and automation 0 Backlog

More options for frequency when scheduling Analytics reports

No description provided
over 4 years ago in Scheduling and automation 0 Backlog

Dashboard of scheduled analytics report

Today we need to check analytics views one by one to track scheduled reports.The customer is asking for a single view to track all scheduled reports.
about 1 year ago in Scheduling and automation 0 Backlog

Share more data in analytics scheduled reports (including visuals)

Scheduled report contains only a "hint" on what is on the full view Wnen sent to external parties that do not have access to Front, they can't access all the rest \(in particular the graphs missing metrics\.\.\)
almost 3 years ago in Scheduling and automation 0 Backlog

Scheduled reports - take into account "selected xx" UI filter value

Scheduled report: For tag report & any other similar report with a "display only selected xx" thickbox mimic and persist the frontend behaviour in the email generation code  \(if the checkbox is checked, we should only display the sele...
almost 3 years ago in Scheduling and automation 0 Backlog

Allow multiple scheduled deliveries for a same analytics view

Problem to solve: Currently for a given reporting view, you can only trigger a single schedule export Thus with a single capability for the period But a same user may want to have daily reports for its manager and then a consolidated weekly and mo...
about 3 years ago in Scheduling and automation 0 Backlog

Schedule reports to Slack

Instead of an email, send a Slack. This might be hackable with a shared inbox and our Slack integration
over 3 years ago in Scheduling and automation 0 Backlog

Scheduled report on Message templates

No description provided
about 3 years ago in Scheduling and automation 0 Backlog