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Exports and API

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CSAT API - New API endpoint(s) for CSAT Scores

Exposing new API endpoints for extracting CSAT Scores would be very useful. For example, provide a `GET /analytics/csat` endpoint to list CSAT scores. Provide the response data in a structured way with the score, reviewer, reviewee (teammate), com...
8 days ago in CSAT / Exports and API 0 Backlog

Export Busiest Times heat map of volumes (as csv)

No description provided
about 2 years ago in Existing metrics / Exports and API 0 Backlog

Access "Teammate activity export" via API

I regularly need to fetch Teammate Activity Export data - it would be useful to enable access via the API
4 months ago in Core API / Exports and API 0 Backlog

Create Analytics exports by API filtered on teammate groups

No description provided
8 months ago in Analytics - filters - Teammate / Exports and API 0 Backlog

Add "source inbox" to the event payloads for Move events

As a developer I sometimes need to see the source inbox of a move (i.e. see which inbox a conversation was moved from in addition to the inbox it was moved to.
about 1 year ago in Core API / Exports and API 0 Backlog

Add "conversation created date" to the exports

As of today the conversation created field in the messages export is based on segments rather than conversation ID. It would be nice to be able to filter by conversation ID being created.
10 months ago in Exports and API 0 Backlog

CSAT raw data export / API

including the grade
almost 4 years ago in CSAT / Exports and API 0 Backlog

Export analytics graph/chart reports as PDF

Export the analytics visual dashboard, to share PDF internally. Also valuable for scheduled emails.
over 4 years ago in Exports and API 0 Backlog

Export - export table content as displayed on screen

allow to export the data as displayed on the screen i.e taking into account filters, displayed column and formatting This avoids doing the work twice one time on the screen then back into the export
almost 3 years ago in Exports and API 0 Backlog

Analytics connector: Power BI

Directly connect to Power BI
over 3 years ago in Exports and API 0 Backlog