ADD A NEW IDEA
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Activation0
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Admin Experience6
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AI5
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AI angel (QA before sending)0
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AI answer0
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AI Assist0
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AI compose0
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AI data extraction0
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AI extensibility0
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AI insights1
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AI knowledge0
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AI language0
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AI message translation0
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AI runbooks0
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AI settings0
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AI similar conversations0
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AI suggested replies (auto draft)0
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AI summary1
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AI tagging0
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AI tracking1
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Backoffice0
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Client Platform0
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Contacts0
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Core Product Experience0
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Developer Platform5
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Insights6
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Analytics areas2
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Analytics Exporting Data0
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Analytics Functionality3
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CSAT0
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Direct connectors0
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Insights - Other0
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Insights - Systems0
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Live dashboard0
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Metrics0
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Breakdowns and totals0
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Business Hours and time measure0
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Metrics - misc improvements0
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Metrics by type0
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Knowledge Base1
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Live Chat8
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Search0
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Systems0
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Workflows0
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Advanced rule conditions and actions0
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Company rules0
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Links based rules0
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Load balancing0
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Macros0
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Other (workflows)0
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Outbound/Sequences0
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Rule actions0
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Rule conditions0
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Rule library0
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Rule management0
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Rule trigger0
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Scalability/Engineering0
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SLA0
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Smart rules0
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Teammate availability0
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Views0
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Workforce management0
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My ideas: Knowledge Base
Status:
Planned
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7
VOTE
Option to display Knowledge Base widget (without live chat) during offline hours
Option to only show help centre from chat widget. Especially useful when chat is 'offline'. When offline hours are enabled, the widget is completely hidden from the site. This also hides the knowledge base, which seems like a strange thing to do. ...
