My ideas: Permissions

It'd be great to be able to convert a Date dynamic variable into a custom date/time format string, e.g. "MMM YYYY"

Our team uses branching rules to route conversations to the correct workflows, but once messages enter a branch, there is no option to distribute workload evenly. This creates uneven assignment, unassigned emails, and extra manual queue management...

Refresh the Smart QA setup flow to improve usability

Ticket Status to be a default Dynamic Variable available

The Front / Salesforce integration has a "note" section, but it only updates the deprecate "notes and attachments" section in Salesforce. Notes are now a standalone feature, so using the deprecated version means we end up having to duplicate notes...

Add filters by date, by who made the update and by resource type to the audit logs

The ability to bring in attachments to an application object would allow for more efficient automation related to inbox management. Connectors built with systems that have files are not as valuable as they could be.

Allow someone to multiply a dynamic variable by a number or other dynamic variable.

When building a Macro, be able to access the "current teammate" in Dynamic Variables to include some information about them in the conditions or actions.