Data retention

Problem Data retention policies apply to all conversations indiscriminately, with no way to exclude specific conversations that should be preserved. Request Allow admins to scope data retention policies using filters such as tags, contacts, domain...

Make sure customer data is not being stored indefinitely and unnecessarily by automatically hard-deleting conversations that have been in the trash for 7 days. This is already possible today, but only by activating the data retention policy featur...

Problem Contact data cleanup is tied to the conversation auto-trash feature and cannot be activated independently, limiting flexibility for organizations that want to retain contact data while deleting old conversations (or vice versa). Request Al...