My ideas: Admin Experience

Add filters by date, by who made the update and by resource type to the audit logs

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...

Add a new custom field type: Link. It is a clickable text with a URL. Customers using dynamic objects asked for it and it can also be used for other objects like contacts and accounts.

Something team leads can use to easily toggle "available / Out of office"

Allowing admins to create empty teammate groups so they can better plan and organize groups. Sometimes teams will want to create groups before adding teammates and currently this is not possible as you cannot create an empty group.

Add conversation custom fields as a filter in search (ideally in the search from the UI - refer to screenshot attached). Today we have a way to search by conversation custom field (which is already helpful) but it's pretty technical and hard for e...

Does Front have a plan to integrate an automatic QA or review system such that reviews can be posted on Fronts platform only? Workflow idea: Front creates different access levels for Conversation reviewers Those reviewers are the only ones authori...

In addition to out of office, a break option would be hand (for lunch breaks, meetings etc.) to ensure communications like chats are not allocated to someone who is temporarily away from their desk.

Create endpoints on the Front public API to manage teammate Groups.

Allow users other than company admins to create, edit and delete teammate Groups, including the ability to add teammates to Groups. This could be a permission granted to users, or a company-wide setting that allows Workspace to manage teammate Gro...