Load balancing

Since chat and text are the busiest support channels, an option to set up rules so those conversations are auto-prioritized and routed to the most or first available agent would be great.

Similar to what is offered to load balancing, round robin would not assign to teammates that have N open conversations already assigned.

Giving Admins the ability to set complex limits such as “assign up to 1 chat and up to 5 emails to this teammates"