Load balancing

Load balancing rule conditions are checked when a conversation *enters* the queue, but not when Front tries to assign. Ex: - Rule says "when inbound, if in inbox A, then assign load balance" - Conversation comes in inbox A, no teammate capacity, g...

This proposal introduces a systematic approach to assign importance and difficulty levels with Load Balancing based on subject types. By implementing a weighted allocation system, we can better distribute workload, optimize resource utilization, a...

When inboxes are "work queues" it makes sense to not overfill some work queues. Using load balancing between inboxes is a way of solving this.

Similar to what is offered to load balancing, round robin would not assign to teammates that have N open conversations already assigned.

Giving Admins the ability to set complex limits such as “assign up to 1 chat and up to 5 emails to this teammates"

Since chat and text are the busiest support channels, an option to set up rules so those conversations are auto-prioritized and routed to the most or first available agent would be great.