Rule management

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Flag all rules and macros that break when deleting a resource (tag, teammate, etc.)

When deleting a resource like a teammate, tag, or inbox, Front should flag all the rules and macros currently using that resource so that admin can update these workflows accordingly.

1 day ago in Rule management 0 Backlog

9 VOTE

Rule description

Add a "description" field to rules to explain what they do, why they were created, who is responsible for their maintenance, etc.

over 2 years ago in Rule management 0 Backlog

4 VOTE

Frontline users can see rule logic with view-only access

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.

almost 2 years ago in Permissions / Rule management 1 Backlog

3 VOTE

Rule debugging: add an activity when a rule could not assign because teammates are out of office

No description provided

almost 3 years ago in Rule management 0 Backlog

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