ADD A NEW IDEA

Auto-reply

Showing 7

[Rules] Allow modification of Message Templates in Dynamic Variables

I'm trying to build a rule that uses AI topics to send a message template response when certain topics are used. I want to send an existing message template, but add a "sent using AI" disclaimer at the end of the message. Right now, the only way t...
about 13 hours ago in AI / Auto-reply 0

Select channel when replying or forwarding with rules

Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels. This applies to the CSAT rule template too.
over 4 years ago in Auto-reply / Rule actions 4 Backlog

Ability to use "reply-to" fields in rules

Use the "reply-to" field for auto replies instead of the "from:" field.
over 4 years ago in Auto-reply 3 Backlog

Allow rules and macros to "reply all"

Allow rules to reply all instead of replying to the sender.
over 4 years ago in Auto-reply 3 Backlog

Auto-reply including conversation history

No description provided
over 4 years ago in Auto-reply 0 Backlog

Select signature when autoreplying

Select signature when using the [Reply with a message template] rule or macro action.
about 4 years ago in Auto-reply 0 Backlog

Ability to see the 'seen' icon along with the sent time in the automated response email.

Ability to see the 'seen' icon along with the sent time in the automated response email. It will help the support with a more precise answer.
10 months ago in Auto-reply / Email channels 0 Backlog