My votes: Workflows

As an Admin, I want to be able to create a rule and immediately see how it impacts my inbox while I am creating the rule, so that I don't need to wait a few days to better understand whether it's behaving in the way that I need it to behave. Pleas...

When a teammate’s status is set to Out of Office, provide an option to allow new conversation assignments from rules and prevent unassigning existing conversations when new activity occurs.

The ability to create a rule to split conversations will be useful for users that utilize the conversation threading option and have some recurrent emails arriving on the same thread for different reasons. Today customers are forced to split those...

Rather than only supporting recurring weekly shifts, add calendar shifts so that customers can plan holidays, changes in schedule week over week, etc.

Ability to create macros at the company level, allowing them to be deployed across multiple workspaces and initiated from individual inboxes.

This is an entire family of workflows around "I want to prevent something in special circumstances" Identified use cases: - Select a default channel in certain cases (i.e. "you have to use the risk@ channel by default when in the risk inbox") - Bl...

SLA rules and analytics based on resolution time, not just reply time.

Start a draft from rules that can be reviewed by humans and sent later.

When building a Macro, be able to access the "current teammate" in Dynamic Variables to include some information about them in the conditions or actions.