My ideas: Composer

Problem New users don't realize the From field in the conversation composer is editable, preventing them from creating messages on non-default channels (email, SMS, voice). Request Make the From field's editable state more obvious with a visual in...

Currently in Outlook, I have the ability to highlight non-contiguous text, copy those items, and paste into an outside application.

Problem There is no way to copy formatting from one text selection and apply it to another in the composer. Request Add a format painter tool that copies text formatting and applies it to other selections.

Problem The composer does not support text or image alignment — content cannot be right-aligned, centered, or left-aligned. Request Add alignment controls (left, center, right) for text and images in the composer.

Problem The composer does not offer text predictions, so users must type every word in full — slowing down repetitive or formulaic responses. Request Add predictive text autocomplete to the composer that suggests completions as the user types.

Currently Front supports spell checking using Grammarly. However, some customers would prefer to have the choice the use other spell checkers, like Microsoft spell checker, as there are cases where they can provide better suggestions.

Problem Agents can send messages that violate QA metrics, have poor tone, grammar issues, or don't follow playbooks, resulting in low customer satisfaction. Request Use AI to review draft messages for QA compliance (tone, grammar, protocol adheren...

Problem The composer does not autocorrect misspelled words, so typos must be caught and fixed manually. Request Add automatic spelling correction in the composer, similar to standard email clients.

Request Add speech-to-text capability to compose messages in Front.