Core Product Experience

When I @mention someone in an email, I would like the user's contact to be automatically added as a recipient or at least given the option to tag them in the body to make specific call outs.

Compose messages and summarize conversations using AI.

Ability to create and edit tables in Front emails (currently you can only paste a table)

Ability to hide left sidebar to focus just on the conversations list and reading pane

Ability to copy message templates.

For example:- unassigned- archived- custom conversation fields- Ticket status

Have the option for a condensed view with less information density in order to see more emails on screen at once.

Many times it may be necessary to reply to multiple messages with the same information (ie a problem ticket is closed and you need to tell each client the issue is resolved). Right now, messages in Front need to be replied to individually. It woul...

Detect sentiment across channels using NLP like Amazon Comprehend and provide sentiment score in sidebar.