ADD A NEW IDEA
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Activation0
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Admin Experience4
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AI8
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AI angel (QA before sending)0
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AI answer0
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AI compose0
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AI data extraction0
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AI extensibility0
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AI insights0
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AI knowledge0
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AI language1
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AI message translation0
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AI runbooks0
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AI settings0
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AI similar conversations0
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AI suggested replies (auto draft)0
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AI summary2
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AI Synopsis0
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AI tagging1
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AI tracking0
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Backoffice0
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Client Platform2
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Contacts0
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Core Product Experience1
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Developer Platform1
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Insights5
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Analytics areas1
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Analytics Exporting Data0
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Analytics Functionality3
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CSAT0
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Direct connectors0
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Insights - Other0
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Insights - Systems0
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Live dashboard0
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Metrics0
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Breakdowns and totals0
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Business Hours and time measure0
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Metrics - misc improvements0
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Metrics by type0
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Knowledge Base5
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Live Chat7
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Search1
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Systems0
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Workflows2
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Advanced rule conditions and actions0
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Company rules0
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Links based rules0
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Load balancing0
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Macros0
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Other (workflows)0
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Outbound/Sequences0
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Rule actions0
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Rule conditions0
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Rule library0
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Rule management1
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Rule trigger0
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Scalability/Engineering0
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SLA0
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Smart rules0
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Teammate availability0
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Views0
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AI summary
Status:
Planned
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[granularity] Improve the granularity of summaries details to include the inquiry, steps taken, entities shared like conv_ID, error codes ….
The summary's structure and granularity don't match all use cases. Support agents need more specific information than a collaborator or manager joining a conversation